FAQ

1. What is MiSalud Health?
MiSalud Health is a digital healthcare platform that provides people with easy access to primary
care, chronic condition support, mental health services, and wellness care through their phone
or computer. Our goal is to make healthcare simple, affordable, and accessible for everyday
needs.
2. Who is MiSalud Health built for?
MiSalud Health is built for employers, brokers, and individuals who want easier access to care.
While it works especially well for deskless and frontline teams, it is also widely used and valued
by desk-based and corporate employees who want convenient, no-copay care from their phone.
3. How is MiSalud Health different from traditional telehealth?
MiSalud Health goes beyond one-off virtual visits. We provide ongoing care, care coordination,
and navigation — including helping people return to in-network providers for labs, imaging, or
specialist care when needed, or connecting uninsured individuals to appropriate local resources.
4. What kind of care does MiSalud Health provide?
MiSalud Health provides primary care, chronic condition support, mental health services,
preventive care, and wellness guidance. Licensed providers work with people to address
everyday health needs and support long-term health management.
5. Does MiSalud Health support chronic conditions?
Yes. MiSalud Health supports chronic conditions such as diabetes, hypertension, asthma, and
more. Care may include virtual visits, ongoing check-ins, education, and guidance to help
people manage their health more consistently.
6. How does MiSalud Health work for people who are not comfortable with
technology?
MiSalud Health is designed to be simple and easy to use. People can access care by phone,
video, or chat, and our support team helps guide users through the experience when needed.
7. What languages does MiSalud Health support?
MiSalud Health currently supports care in English and Spanish. At this time, additional
languages such as French or Vietnamese are not supported.
8. Do I need health insurance to use MiSalud Health?
No. MiSalud Health can be used with or without health insurance. We support insured
individuals by navigating them back to in-network care when appropriate and help uninsured
individuals find relevant care options and resources.
9. Do I need to be employed to use MiSalud Health?
No. Many people access MiSalud Health through their employer, but individuals can also
purchase MiSalud Health directly through the MiSalud Health website or app store subscription.
10. Who pays for MiSalud Health?
MiSalud Health may be paid for by an employer as part of a benefits program, or directly by
individuals who purchase a subscription. Pricing varies based on the type of program and
enrollment method.
11. How does MiSalud Health fit with existing health benefits?
MiSalud Health complements existing health benefits by improving access to care and helping
reduce unnecessary emergency room and urgent care usage through early intervention and
care navigation.
12. What industries is MiSalud Health best suited for?
MiSalud Health works well across many industries, including manufacturing, construction,
transportation, retail, agriculture, and corporate environments. Any organization looking to
improve access, utilization, and healthcare engagement can benefit.
13. Is MiSalud Health secure and HIPAA compliant?
Yes. MiSalud Health follows HIPAA and industry security standards to protect personal health
information through encrypted communications and secure systems.
14. What is MiSalud Health not?
MiSalud Health is not an insurance plan. It does not replace health insurance, but instead
helps people access care, navigate the healthcare system, and get support for everyday health
needs.
15. Do you prescribe GLP-1 medications at MiSalud Health?
Yes. GLP-1 medications are prescribed directly by licensed MiSalud clinicians when clinically appropriate. Prescriptions are part of a broader care plan that may include health coaching, nutrition education, and ongoing clinical monitoring to support chronic condition management and long-term health outcomes.
16. How do I get started with MiSalud Health?
You can get started in one of two ways:
● Through your employer or benefits program, if MiSalud Health is offered at work
● By purchasing directly on the MiSalud Health website or through an app store
subscription