A health coach first. A physician the same day when needed.

In English or Spanish, with the same care team over time.

See if it's a fit
Medical consultation illustration

Health coach

Non-clinical interventions

Same-day first contact. Intake, health education, lifestyle changes, and medication and treatment adherence.

Physician

Clinical interventions, the same day when needed

Diagnosis, treatment, prescriptions, lab requisitions, and continuity with outside providers.

Mental health coach

A warm handoff from your health coach

Confidential support for stress, anxiety, and emotional wellbeing.

Care navigation

Help with the system around the care

In-network insurance, medication and lab pricing, medical record releases, and scheduling.

One virtual care team, with the same people over time.

95%

of consults are fully resolved by a bilingual health coach, with no physician escalation.

State of Hispanic Worker Wellbeing 2026

57.5%

of acute cases are intercepted before the ER, urgent care, or a PCP visit.

State of Hispanic Worker Wellbeing 2026

97%

patient satisfaction.

Hybrid by design

An on-site MiSalud Lab screening puts results in front of the care team, who follow up in English or Spanish.

About 20 minutes, no fasting

Vitals, blood pressure, A1C, and lipids

Family members 18 and older welcome

Organizations receive aggregate, de-identified reporting only.

Learn about Lab and Screenings

Benson from the MiSalud team

Care matched to risk

A 12 to 16 week program built on the American Heart Association's Cardiovascular-Kidney-Metabolic framework.

Healthy diet illustration

Low Risk: Prevention

Education and coaching to stay on track.

Rising Risk: Early Intervention

Condition-specific coaching and a personalized plan, built on the Healthy Eating Plate.

High Risk: Managed Care

Coaching plus direct escalation to a physician, including GLP-1 treatment when clinically appropriate.

What a coaching visit looks like

Check in

How you feel and how last goal went.

Educate

One clear topic, from an A1C result to a nutrition label.

Set a goal

One small habit before the next visit.

Follow up

Next visit set, usually one to two weeks out.

AI enables more accurate and personalized care.

The member

Gets care in English or Spanish.

Education adapted to language and literacy level

Medical consultation illustration

Coach and physician

They make every care decision.

Notes drafted for their review

AiLín

Works behind the whole care team. Does not diagnose, prescribe, or replace a coach or physician.

Being built: 24/7 reinforcement of care guidance, culturally adapted education, and outreach after a missed check-in.

Mental health and clinical leadership

Mental health coaches (MiMente)

Confidential support, with crisis escalation pathways.

Clinical leadership

Dr. Pablo Nicholas Veliz, Medical Director of Clinical Strategy and Laboratory Services. Dr. Richard Boxer, MD, FACS, Interim Chief Medical Officer.

Outcomes in the 12 to 16 week Chronic Conditions program

36%

average blood sugar reduction, with many moving from diabetic to prediabetic.

24%

improvement in perceived control of their chronic condition.

1

risk level drop, on average.

Based on MiSalud Health internal program data, Chronic Conditions and Living Well Consult participants, 12 to 16 week program, 2025.

Common questions

Can the care team prescribe medication?

Physicians can prescribe when it is clinically appropriate. Coaches and AiLín do not prescribe.

Does it cost anything?

There is no copay for people covered by a MiSalud health benefit.

Who sees my health information?

Your organization receives aggregate, de-identified reporting only. It cannot see an individual's care.

MiSalud is not for emergencies. If you think you are having a medical emergency, call 911. If you are in crisis, call or text 988.

See if MiSalud is a fit for your organization.

Talk with us about bringing this care model to the people you cover.

See if it's a fit
A MiSalud coach and a member talking at a table