Most clinics are open when people are at work. MiSalud Health is a health benefit employers offer to everyone on payroll: full-time, part-time, seasonal and temp. Members reach a bilingual health coach the same day by video, chat or phone, in English or Spanish, with no copay. 44% of the care we deliver happens outside 9 to 5 (MiSalud utilization data, 2026).
When it fits the day they already have. Most clinics keep the same hours as the people they are supposed to serve, so getting seen means asking for time off, losing pay, or finding someone to cover. For a lot of people that is reason enough to wait, and the problem gets worse while they do. Same-day care by video, chat or phone removes that trade. The visit happens on a break, after a shift, or at the kitchen table that night. Employers can see how everyday and urgent care works on the Primary and Urgent Care page.
Because that is when people are free. Work and family fill the daytime hours, and health concerns do not wait for a gap in the schedule. A sore throat shows up at 6 a.m. A child's fever starts after dinner. A question about a medication comes up on the drive home. When the only option is an office that closes at 5, those moments turn into skipped care or a missed day. When a bilingual health coach is a message or a call away, they turn into a consult. No copay and no translator on the line means the same access reaches everyone on payroll, not only the people who could already afford to take a day.
People use it. MiSalud sees 65% utilization, and nearly half of that care is delivered outside 9 to 5 (MiSalud utilization data, 2026). The alternative is not a later appointment. Without MiSalud same-day access, 42% of members would have received no care, 35% would have missed a workday to see a PCP, and 23% would have gone to the ER (MiSalud Health, State of Hispanic Worker Wellbeing 2026). Each of those outcomes carries a cost, to the person and to the plan. Organizations can put numbers on it with the Cost of Doing Nothing Calculator.
Ask for the data behind every answer. Is care available the same day, and what share of it actually happens outside standard business hours? Can a member choose video, chat or phone, or is one channel the real product and the others a fallback? Is there a copay or any other cost at the point of care? Is Spanish delivered by a bilingual health coach or clinician, or through a third-party interpreter? A benefit that only works during office hours, or only in English, will not reach everyone on payroll. A benefit nobody uses is a cost, not a benefit.
Members open the app, choose English or Spanish, and reach a bilingual health coach by video, chat or phone, with no copay. 95% of consults are fully resolved by that coach, with no physician escalation. When someone needs more, the coach escalates to a U.S.-licensed clinician the same day, including a prescription when clinically appropriate. The same team is there for the follow-up and the refill, so care outside 9 to 5 is not a separate service. It is the same service, at the time the member actually has.
Can members get care outside standard business hours?
Yes. 44% of the care MiSalud Health delivers happens outside 9 to 5. Members reach a bilingual health coach the same day by video, chat or phone.
Is there a copay?
No.
Can members be seen in Spanish?
Yes, by a bilingual health coach or clinician, with no translator.
