1. Project Delivery & Customer Engagement

• Executive Presentation: Serve as a primary point of contact for external executives and strategic stakeholders, using data-driven insights to lead high-stakes conversations.
• Workshop Facilitation: Lead customer discovery workshops to define Scopes of Work (SOWs), particularly for white-label telehealth solutions and major B2B accounts.
• Proposal Creation: Translate customer needs into formal proposals, leveraging product management frameworks to ensure feasibility and alignment with MISalud’s core platform.
• End-to-End Delivery: Own the project lifecycle from initial scoping to final implementation, ensuring deliverables meet clinical, financial, and compliance standards.

2. Operational Strategy & Product Mindset

• Process Optimization: Perform analysis of current clinical and administrative functions to identify bottlenecks and implement Lean/Six Sigma improvements.
• Product Feedback Loop: Act as the voice of the customer for the Operations & Tech teams, providing feedback on how to enhance platform data management and reduce time-to-analysis.
• Resource Management: Track KPIs such as cost-per-service and resource utilization to ensure profitable and efficient delivery of new contracts.

3. Healthcare Compliance & Data Modeling

• Regulatory Alignment: Ensure all white-label and strategic initiatives comply with MX and US regulations (e.g., HIPAA).
• Analytics & Reporting: Design and maintain dashboards to provide visibility into the health of Strategic Accounts and overall operational performance.

Required

• Experience: 3–5+ years in Business Operations, Management Consulting, or Project/Delivery Management, ideally within the Health Tech, Payer, or Provider space.
• Customer-Facing Prowess: Proven track record of presenting to and influencing senior leadership and external stakeholders.
• Strategic Frameworks: Proficiency in using startup and product management frameworks to scope projects and solve complex business problems.
• Technical Literacy: Strong SQL skills, advanced Excel, and experience with BI platforms to drive data-led decision-making.
• Bilingual in Spanish and English (professional proficiency in English required - we may require a language proficiency test during the interview process).

Preferred

• Certifications: PMP (Project Management Professional) is highly preferred, or Lean Six Sigma Green/Black Belt.
• Domain Expertise: Familiarity with EHR/EMR integrations and health data standards like HL7 or FHIR.

• Work from home, anywhere in Mexico within the US timezone.
• Competitive salary.
• Flexible schedule options.
• An environment where you will be encouraged to share your ideas, put them in action, and feel empowered to make change.
• Continuous training and mentorship from cofounders and other leadership.